Play responsibly,
keep yourself and your family safe
9 jaya believes that entertainment is meaningful only when it is controlled and conscious. Our responsible gaming policy places the protection of every member as the highest priority.
Why responsible gaming matters
Awareness is essential to keep gaming enjoyable.
Casino and betting are primarily a form of entertainment. But like any form of entertainment, they can become a problem when they go out of control. 9 jaya always wants its members to play safely, consciously, and in good health. On this page you will find all the information you need to keep yourself protected.
To create an account at 9 jaya and take part in any kind of betting or casino activity, you must be at least 21 years old. Details about the age verification process and personal data protection can be found in our Privacy Policy.
Remember: Betting is never a reliable source of income. Every bet carries an equal chance of winning and losing. Only bet money whose loss will have no impact on your family's daily life.
Our Terms and Conditions set out the responsible gaming obligations in detail. It is important to read them carefully before becoming a member.
Using the protective tools that 9 jaya provides for every member is entirely a personal decision — and it is not a sign of weakness, but of good judgement. Knowing your limits and staying within them is the mark of a mature player.
Tools to keep yourself in control
Protection measures available directly from your 9 jaya account.
Deposit limit
Set a maximum amount you can deposit per day, week, or month in advance. No further deposits will be possible once this limit is reached.
Session time limit
Set a time limit for how long you play in one session. Once the set time is up, the system will automatically send you a warning.
Temporary break
If you want to take a break for a while, you can temporarily suspend your account for anywhere from 24 hours to 6 weeks.
Self-exclusion
If you feel you are losing control over your play, choose self-exclusion. You can close your account for anywhere from 6 months to permanently. No promotional messages will be sent during this period.
Activity history
View your deposit, withdrawal, and betting history at any time. This information is useful for understanding your spending patterns.
Contact the support team
To activate any of the above features or to find out more, speak to our support team via 24/7 live chat or email.
Warning signs of problem gambling
If the following signs appear, it is time to seek help.
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You are spending more than your set betting budget and keep trying to recover losses by placing larger bets each time you lose.
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You are avoiding or lying to family, friends, or work responsibilities because of gambling.
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You are borrowing money, dipping into savings, or using funds set aside for essential expenses to place bets.
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You have tried repeatedly to stop or cut down on gambling but cannot — and feel restless or irritable when you try.
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You are using betting as the only way to cope with stress, loneliness, or anxiety.
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You constantly dream of a big win and believe the next bet will make up for all your losses.
Where to get help
Seeking help when you cannot manage alone is an act of courage.
9 jaya support team
Our 24/7 live chat and email support is available in Bengali and English. Contact us at any time to talk about account limits, self-exclusion, or any concern you have.
Family and close ones
Talk openly with family and trusted friends. Support from loved ones is often more effective than professional services.
Professional counselling
Speak with a mental health specialist or counsellor. Mental health centres and hospitals in Bangladesh offer dedicated counselling services for gaming addiction.
9 jaya's commitment
What we do and what we expect from you.
9 jaya always wants every member to enjoy betting purely as entertainment. To this end, we actively follow several policies. We use a strict age verification process to prevent minors from creating accounts. If anyone under 21 attempts to use an account, we reserve the right to close it immediately.
When unusual patterns are seen in a member's activity, our team proactively reaches out and, where necessary, applies protective measures to the account. No marketing messages are sent during a self-exclusion period.
Our marketing or promotional messages do not target minors or people at risk. To learn more about 9 jaya's services, visit our About Us page.
Responsible gaming is an ongoing process. If you feel that you or someone you know is at risk, contact the 9 jaya support team via live chat or email — we are ready to help in Bengali, every day of the week, 24 hours a day.
Seven habits for safe play
Following these habits keeps betting enjoyable at all times.
- Set a fixed budget before placing any bets and never go beyond that limit.
- Do not try to recover lost money by placing more bets — this is a common trap that leads to addiction.
- Avoid betting when you have been drinking or are in an unsettled state of mind.
- Take regular breaks. After each session, spend some time doing something completely different.
- Do not use gambling as a substitute for social or family life.
- Do not expect to earn income from betting — it is the cost of entertainment, not an investment.
- If any concern arises, do not stay silent — let your family, friends, or our support team know.
Common questions
Questions frequently asked about responsible gaming.