9 jaya Privacy Policy
Your personal information matters greatly to us. This document explains in detail how 9 jaya collects, stores, and keeps your information secure.
Introduction and Scope
This Privacy Policy ("Policy") applies to all services provided through the 9 jaya platform ("Service"). This document explains what types of information we collect, why we collect it, and how it is used. By using our website or creating an account, you are considered to have accepted the terms of this Policy.
9 jaya believes that protecting user privacy is one of our primary responsibilities. For this reason, we collect only the information that is genuinely necessary to provide the service. To learn more about your relationship with us, your rights, and our responsibilities, please read our Terms and Conditions.
This Policy may change at any time. In the case of significant changes, registered users will be notified by email or through a notice on the platform. It is advisable to visit this page regularly.
What Information We Collect
9 jaya collects and processes the following types of information:
2.1 Information Provided at Registration
Information you voluntarily provide when creating an account is collected. This includes:
- Full name and date of birth (for age verification)
- Email address and mobile number
- Username and password (stored in encrypted form)
- National ID or passport details (for identity verification)
- Address details
2.2 Transaction Information
Relevant information is logged during any deposit, withdrawal, or financial transaction. This includes:
- Transaction amount and date
- Payment method used (bKash, Nagad, Rocket, etc.) and the associated account number
- Transaction status and reference number
2.3 Automatically Collected Information
Some information is collected automatically when you use our platform:
- IP address and device type
- Browser version and operating system
- Pages visited, session duration, and click patterns
- Information obtained from cookies and similar tracking technologies
Purpose of Using Information
9 jaya uses collected information only for specific and legitimate purposes. This information is never used for unnecessary purposes.
3.1 For Operating the Service
- Creating, managing, and verifying accounts
- Processing deposits and withdrawals
- Managing bonuses and promotional offers
- Maintaining gaming history and transaction records
3.2 For Safety and Security
- Preventing fraud and unauthorised access
- Detecting and investigating suspicious activity
- Ensuring age verification (the 21+ age rule applies)
- Carrying out identity verification processes
3.3 For Improving User Experience
- Providing personalised content and offers
- Technical improvements to the platform
- Providing customer support services
- Resolving technical issues
3.4 For Responsible Gaming
By monitoring your gaming behaviour, 9 jaya helps implement the responsible gaming guidelines. This makes it possible to provide timely support to users who may be at risk of excessive gambling.
Information Security Measures
9 jaya applies industry-standard technologies and practices to protect your information. Our security measures are continuously updated.
4.1 Technical Security
- All data transfers secured through SSL (Secure Socket Layer) encryption
- Advanced encryption methods used for stored data
- Regular security audits and vulnerability assessments
- Firewall and intrusion detection systems active
4.2 Organisational Security
- Access to data limited only to authorised personnel
- Regular data security training for staff
- Strict internal policies and procedures followed
- Confidentiality agreements mandatory with third-party service providers
If you ever believe your account security has been compromised, contact our 24/7 live chat support immediately. Our support team provides assistance in both Bengali and English.
Cookies and Tracking Technologies
9 jaya uses cookies and similar tracking technologies to improve platform performance and personalise the user experience.
5.1 Types of Cookies
- Essential Cookies: Required to maintain login sessions and for basic platform functionality. Without these, the platform will not function properly.
- Functional Cookies: Help remember your preferences and settings, such as language selection or display settings.
- Analytical Cookies: Analyse platform usage patterns to help improve the service. These do not contain personally identifiable information.
5.2 Managing Cookies
Cookies can be deleted or disabled from your browser settings. However, disabling essential cookies may disrupt some core platform functionality. The method for managing cookies varies by browser — detailed instructions can be found in your browser's help section.
Sharing Information with Third Parties
9 jaya never sells your personal information to third parties for commercial purposes. However, information may be shared in the following cases to provide the service:
6.1 Service Providers
Third-party organisations engaged for payment processing, identity verification, and technical services may access only the information necessary to complete their assigned tasks. These organisations are contractually bound to comply with our privacy standards.
6.2 Legal Obligations
Information may be shared with relevant authorities where necessary to comply with a court order or the requirements of applicable law. In such cases, we provide only the minimum information required.
6.3 Business Transfers
In the event of a merger, acquisition, or asset sale, user information may be shared with the relevant parties. Users will be informed in advance in such cases.
Your Rights and Controls
Every 9 jaya user has certain rights over their own information. We respect these rights and exercise them to the best of our ability.
7.1 Right to Access Information
You may request details of the information we hold about you at any time. We will provide this information within a reasonable time.
7.2 Right to Correct Information
If any of your personal information is incorrect or incomplete, you may request a correction. Many details can be updated directly from the profile section of your account.
7.3 Right to Close Account
You may request to close your account at any time. In such cases, information necessary to fulfil legal and financial obligations may be retained for a specified period.
7.4 Right to Opt Out of Marketing Communications
If you do not wish to receive promotional emails or messages, marketing communications can be stopped via account settings or through the support team. However, transaction and security-related messages will continue to be sent.
To learn more about us, visit the About Us page.
Data Retention Period
9 jaya retains your information only for as long as it is needed to provide the service or to meet legal obligations.
- Information for active accounts is retained for as long as the account remains active
- Financial transaction information is retained for a specified period after account closure in accordance with applicable law
- Information required for fraud prevention and dispute resolution may be retained for a longer period
- Once the retention period ends, information is securely deleted or anonymised
Protection of Minors
9 jaya strictly enforces the 21+ age rule. None of the services on our platform are intended for persons under the age of twenty-one. Age is verified at registration and identity documents may be requested in suspicious cases.
We never knowingly collect personal information from minors. If we become aware that a minor has registered on our platform, that account will be immediately closed and the associated information deleted.
Policy Changes and Contact
9 jaya reserves the right to amend this Privacy Policy as needed. Registered users will be notified by email and prominently informed on the platform before any significant changes are made.
The revised policy will take effect from the date of publication. Continued use of the platform after changes have been made will be taken to mean that you have accepted the new policy.
10.1 Contact
If you have any questions or concerns about this Privacy Policy, please contact our support team:
Email: [email protected]
Live Chat: 24 hours a day, 7 days a week — support available in Bengali and English.
Visit our FAQ section for answers to common questions — many questions about using the platform are answered there.